Understanding Social Media Optimization
Social Media Optimization, or SMO, is the process of making your social media presence more effective at attracting, engaging and retaining the people you want to reach.
Imagine your social media as a storefront. Your profile, content, visual identity and interactions all contribute to the impression people have of your business.
Social media content is more than simply creating videos, images and blog posts. Effective social media optimization means creating a strategic process for deciding what to publish, where to publish it and how to encourage meaningful engagement.

The Five Pillars of Social Media Optimization
Effective social media optimization is built around five interconnected areas.
Understanding Your Audience
Know who you are trying to reach, where they spend their time and what content your audience finds useful. Audience understanding helps you create more relevant messages and stronger connections.
Creating Compelling Content
Create content that educates, entertains, inspires or helps solve problems. Your content should give people a reason to stop, pay attention, engage and remember your business.
Optimizing Profiles and Posts
Make your profiles easy to understand and your posts easy to discover. Strong profile information, relevant keywords, useful descriptions and appropriate calls to action all contribute to a stronger social presence.
Engaging With Your Community
Social media is a conversation, not a broadcast channel. Respond to comments, participate in relevant discussions and create opportunities for your audience to interact with your business.
Tracking and Analyzing Performance
Measure the activity that matters. Engagement, reach, traffic, leads and other useful indicators can show what is working and where your strategy needs improvement.